You may cancel your order where the products delivered are defective. In addition, if you are in the EU, and have bought the products as a consumer (i.e. not in the course of a business) you may, subject to what we say below, cancel your order at any time within 7 working days of us sending to you confirmation of dispatch. Limitations on right
Unless the products delivered are defective, you may not cancel an order for products which: (i) cannot be returned or are liable to deteriorate or expire rapidly, such as certain foods and beverages; (ii) consist of audio or video recordings or computer software which have been unsealed by you; (iii) consist of newspapers, periodicals or magazines.
To cancel your order, you must first email or write to us to tell us that you would like to cancel your order. You must also return the products to us in the same condition in which you received them. Save where products are defective, your notice of cancellation and returned products must reach us within the 7 working day period referred to above. Please return products by recorded delivery (where available) and include a copy of your receipt or invoice. You should retain any tracking number provided, and supply this to us if we so request.
Where to send returned products:
Health Zone Ltd
30 Wimbledon Hill Road,
London SW19 7PA
The purchase price of a product returned in accordance with this Returns Policy will be refunded to you, together with any charge we have levied for delivery of the product to you. However, unless you return a product because it is defective, you will be responsible for paying any charges for the return of the product to us. If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice of cancellation.
Please note that this Returns Policy consists of an explanation of the relevant terms of our Terms and Conditions for the Sale of Products. To the extent that there is any contradiction between this Returns Policy and those Terms and Conditions, the Terms and Conditions shall prevail.